Discover
Clarify the business problem, audience, constraints, risks, and measures of success with stakeholders and subject-matter experts.
Nathan Smith
Senior Learning Program Manager & Experience Designer
Designing inclusive, data-driven learning ecosystems that turn complex business requirements into scalable human performance.
About
A strategic learning leader with more than a decade of experience architecting immersive learning ecosystems for global brands including Meta and Dassault Systèmes.
My work harmonizes end-to-end program management with experience design—using Design Thinking, Agile methodologies, and AI technologies to build scalable, user-centric solutions from 0 to 1. I align learning outcomes with revenue goals, shorten time-to-proficiency, and bring rigor to high-stakes programs through policy compliance and audit-ready documentation.
Design process
From performance need to measurable learning.
How I work
I treat learning as a performance system, not a content request. Each engagement begins with the business outcome and learner context, then moves through intentional design, iterative production, supported delivery, and evidence-based improvement.
Define
Translate needs into observable performance outcomes, learning objectives, delivery requirements, and a practical project plan.
Design
Map the learner journey, choose the right modality, and plan practice, support, accessibility, and evaluation from the start.
Develop & validate
Build in focused iterations, review with experts and users, and refine content against the agreed objectives and standards.
Deploy & improve
Support launch, track adoption and learning evidence, then use performance signals to strengthen the experience over time.
Methodologies
Frameworks I use with intention
ADDIE
A structured cycle for analysis, design, development, implementation, and evaluation.
How I apply it: to keep objectives, production decisions, launch readiness, and measurement aligned from end to end.
Kirkpatrick
Four levels of evaluation: reaction, learning, behavior, and results.
How I apply it: to move beyond satisfaction scores and connect learning evidence to behavior and business performance.
Bloom’s Taxonomy
A progression of cognitive skills from remembering and understanding through creating.
How I apply it: to write measurable objectives and design practice that matches the level of thinking the role requires.
5 Moments of Need
A performance-support model for learning new skills, expanding knowledge, applying, solving, and adapting.
How I apply it: to place guidance where learners need it—not only in formal courses, but in the flow of work.
Featured work
Global Vendor Compliance & Risk Mitigation
A blended learning system built to support compliant social commerce operations.
01
The challenge
External vendor teams in APAC and EMEA required a robust training solution to mitigate financial fraud and ensure strict compliance during social media commerce transactions.
02
Analyze & define
Partnered with SMEs to define the performance need and shape a 0-to-1 blended learning strategy using the 5 Moments of Need and ADDIE, while managing global milestones and stakeholder reporting.
03
Design, develop & deploy
Engineered interactive eLearning modules in Rise 360 and hosted virtual events for global learners, with full operational and troubleshooting support at launch.
04
Evaluate & improve
Established a data-driven evaluation flow through KPI scorecards and L1/L2 assessments, resulting in audit-ready documentation and significantly improved operational readiness.
Finished work
Blended curriculum, interactive Rise 360 modules, global virtual learning events, KPI scorecards, L1/L2 assessments, and audit-ready program documentation.
Work samples
Selected learning experiences
Review the live module and sample galleries for a closer look at the interaction, course structure, and content design.
Interactive eLearning
Storyline Sample
An interactive eLearning module built in Articulate Storyline.
Open live sample Responsive courseArticulate Rise Sample
A responsive course example built in Articulate Rise 360.
View sample gallery Learning content systemXyleme Example
A learning content example created in Xyleme.
View sample galleryImpact
Learning outcomes tied to business performance.
42%attrition reduction
50→8%attrition improvement through onboarding
33%shorter time-to-proficiency
500+learners across NAM, EMEA & APAC
100%policy compliance
Experience
Leading global learning through strategy and execution.
06/2024 – Present
Dassault Systèmes
World Wide Learning Experience Expert
Own end-to-end timelines, risks, and delivery milestones for global learning initiatives within an Agile framework. Provide weekly status updates and delivery forecasts to senior stakeholders, keep programs aligned to budgets and global business goals, and spearhead the global onboarding lifecycle with role-specific training for a diverse international audience.
07/2022 – 08/2024
Meta
Learning Program Specialist (Contract)
Facilitated live virtual learning across multiple regions, managing technical logistics and inclusive engagement. Partnered with SMEs on AI tools, emerging platform capabilities, and 0-to-1 programs; maintained audit-ready documentation and policy, governance, and data-privacy compliance; and worked with Internal Communications on campaigns that drove measurable enrollment lifts and attendance rates.
08/2019 – 06/2022
Mr. Cooper
Learning & Development Program Specialist
Re-engineered the California site’s three-week new-hire sales curriculum into a high-productivity onboarding engine. Served as the sole virtual trainer across three sites, earned two L&D awards, and continually revamped content using KPI scorecards and 90-day reviews to strengthen retention and staff morale.
01/2016 – 10/2018
American Advisors Group (AAG)
National Sales Manager / Program Lead
Introduced a foundational two-week onboarding program that cut attrition from approximately 50% to 8%. Shortened the new-hire learning curve by 33% through the design and implementation of a structured mentorship program.
Capabilities
A systems approach to learning experience design.
LXD mastery
Human-Centered DesignDesign Thinking5 Moments of NeedADDIESAMMicrolearningUX Analytics
Program management
End-to-End Lifecycle OwnershipRisk MitigationStatus ReportingBudget AwarenessGlobal Scale
Technology
Articulate Rise 360VyondAI-Driven Content GenerationKahoot!XylemeCornerstoneDoceboAdobe Creative Suite
Compliance
Audit-Ready DocumentationData Privacy StandardsPolicy Adherence
Credentials
Continuous learning, recognized contribution.
Certifications
- Instructional Design CertificateDigital Learning Institute
- Articulate Storyline & Rise CertificateOregon State University
- Project ManagementAmerican Management Association
- Mortgage LicenseNMLS · Issued January 2015
Awards
- “Missing Piece of the Puzzle”Mr. Cooper · Departmental operations
- “Star Contributor”People management and collaboration
Volunteer service
- Delivery DriverMeals on Wheels America
- VolunteerHabitat for Humanity
- VolunteerAAG’s Project Inspire
Mission
Dedicated to architecting inclusive learning cultures that empower individuals to thrive in technical and non-technical roles.
Let’s build what people need next.
Connect to discuss global learning programs, experience design, Agile execution, or performance consulting.